Terms of Service

These terms govern your use of Level Inbox and everything we provide under it: email accounts, the domains those accounts run on, the setup work, and the dashboard you manage them from. Together we call all of that the Service.

By creating an account or paying an invoice you accept these terms. If you accept on behalf of a company, you confirm you are allowed to bind that company, and “you” means that company.

We supply email accounts on Microsoft 365 or Google Workspace, register the domains those accounts sit on, and carry out the technical setup that lets them send: the DNS records, the domain verification with the provider, and the account creation itself.

Accounts are configured with a fixed daily sending allowance: five cold emails per account per day on Microsoft, fifteen on Google Workspace. New accounts do not send for the first 24 hours after creation. Warm-up traffic, where enabled, runs separately and does not raise the allowance.

We provide sending capacity. We do not write, review, approve or send your messages, and we are not the sender of them.

You are responsible for everything done with the credentials we issue you, including by anyone you share them with. Keep them confidential, and tell us promptly if you believe they have been exposed.

You must give accurate billing and contact details and keep them current. We rely on the email address on your account for every notice under these terms.

You are responsible for the content you send and for the lawfulness of every send. You must not use the Service to:

• send messages that break applicable law, including the rules on commercial email and data protection in the recipient’s jurisdiction and in yours
• send to recipients you have no lawful basis to contact, or continue sending to anyone who has asked you to stop
• omit a working way to opt out, or fail to act on opt-outs promptly
• misrepresent who you are, who you work for, or what you are offering
• send phishing, malware, credential harvesting, or anything designed to deceive a recipient into a payment or a disclosure
• promote adult content, gambling, unlicensed financial products, unlicensed pharmaceuticals, or investment schemes
• resell, sublicense or transfer accounts to a third party without our written agreement
• attempt to raise, bypass or automate around the configured sending limits

You must honour the sending limits as configured. They are not a soft target: exceeding them damages the reputation of infrastructure shared with other customers.

We may suspend individual accounts, domains or your whole subscription, with or without notice, where we reasonably believe there is a breach of section 4, a legal requirement to do so, or a risk to the infrastructure. Typical triggers are abuse complaints, spam-trap hits, blocklist entries and sending patterns that indicate an unlawful list.

Where circumstances allow, we will tell you first and give you a chance to fix it. Suspension does not entitle you to a refund of the period in which the breach occurred.

Domains bought through the Service are registered and administered by us for use with the Service, and are billed once with the first invoice of the related subscription. The renewal price is shown to you before you buy and is charged annually while the subscription continues.

A domain remains part of the Service for as long as the subscription it belongs to is active. Nothing in these terms grants you registrar-level control of a domain, or a right to have one moved elsewhere.

Domain availability is checked at the registry before purchase. If a domain becomes unavailable between your choosing it and our buying it, we will offer a replacement or credit that domain’s charge.

Subscription fees are charged in advance for the interval you chose, monthly or quarterly, and renew automatically until cancelled. Prices exclude VAT and similar taxes, which are added where applicable.

Payment is taken through our payment processor. A failed payment may lead to suspension after we have told you and given you a reasonable chance to fix it.

Cancelling stops the next charge. Accounts stay usable to the end of the period you have already paid for, and amounts already paid are not refunded pro rata. We may change prices for future periods with at least 30 days’ notice to the email address on your account.

We work to keep the Service available and will tell you about planned work that affects it, but we do not guarantee uninterrupted availability. Setup timelines given anywhere on this site are estimates: registries, DNS propagation and the email providers themselves can introduce delays we do not control.

Whether a message reaches an inbox depends mostly on who you write to and what you write. We do not guarantee delivery, inbox placement, open rates, reply rates or any commercial outcome, and none of our materials should be read as such a guarantee.

The Service depends on Microsoft, Google, domain registries and other providers. Where one of them changes terms, prices or behaviour, we may have to change the Service in step.

What we collect and why is set out in our Privacy Policy. We do not read, index or use the content of the messages you send for any purpose other than operating the Service and meeting a legal obligation.

You remain responsible for the personal data of the people you contact and for having a lawful basis to hold and use it.

Neither of us will disclose the other’s non-public commercial information without permission. We will not use your name or logo publicly without your agreement.

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

Subject to that, our total liability arising from the Service in any twelve-month period is limited to the fees you paid in the three months before the event giving rise to the claim. We are not liable for indirect or consequential loss, or for lost profit, lost revenue, lost pipeline, lost data or reputational harm.

You are responsible for what you send, and you will cover us against third-party claims and regulatory action arising from your messages or your use of the Service in breach of section 4.

Either of us may end the agreement at the end of a paid period. We may end it immediately on a material breach that is not put right within 14 days of us asking, or immediately where the breach cannot be put right.

On termination, access to accounts and domains provided under the Service ends. Download anything you want to keep, such as your credential files, before the period ends.

We may update these terms. Material changes are announced by email to the address on your account at least 14 days before they take effect. Continuing to use the Service after that counts as acceptance.

If a provision is unenforceable, the rest stands. Not enforcing a right is not a waiver of it. You may not assign this agreement without our written agreement; we may assign it as part of a reorganisation or sale of the business.

These terms are the whole agreement between us about the Service and replace anything discussed beforehand.

Questions about these terms: support@levelinbox.com.